Cisco Cisco Agent Desktop 8.5

You must install Cisco Agent Desktop 7.2(1) Service Release 2 on all CAD 7.2(1) servers and clients.

Before you install this service release:

The base release of CAD 7.2(1) must be installed on server and client computers.

CAD Configuration Setup (postinstall.exe) must have been run to completion on the CAD servers.

It is recommended that you install this maintenance release during a maintenance window, because the 
procedure involves restarting the CAD services.

CAD’s MSI-based desktop application installations can be deployed (“pushed”) via automated package 
distribution tools that make use of the Microsoft Windows Installer service. For more information about 
using automated package distribution tools, see the Cisco CAD Installation Guide.

Log into the CAD server as an administrator.

Download the CAD 7.2(1) service release executable file to your CAD server. Make a note of the 
location where you saved the downloaded file.

Double-click the downloaded file.

Follow the on-screen instructions. The maintenance release begins installing and will replace files and 
restart services. When the installation is finished, a window appears telling you that the installation is 
complete.

If you are running CAD in a replicated system, and the replication is not working, after installing the SR 
you must shut down replication and then re-establish replication to resolve the issue.

If automated updates are enabled in your system, complete the following steps on each client computer. 
For more information about automated updates, see the Cisco CAD Installation Guide.

After the maintenance release has been installed on the CAD server, start the desktop application on the 
CAD client. A prompt appears, stating that an updated version of the application is available and will be 
installed.

Follow the on-screen prompts.

The service release installs, replacing files as needed. When the installation is finished, a window 
appears telling you that the installation is complete.