Cisco Cisco Agent Desktop 8.5
3
Release Notes for Cisco Agent Desktop 7.2(1) Service Release 2
Uninstallation
If automated updates are not enabled in your system, follow these steps on each client computer.
Step 1
After the service release has been installed on the CAD servers, browse to the following address from
the client computer:
the client computer:
http://<your CAD server IP address>:8088/TUP/CAD/SR.htm
Step 2
Follow the instructions on the page to download and install the service release.
The service release installs, replacing files as needed. When the installation is finished, a window
appears telling you that the installation is complete.
appears telling you that the installation is complete.
Uninstallation
Note
If you cancel the uninstallation process while it is running, the service release might continue to be listed
in the Add/Remove Programs window, and you will not be able to remove or repair the service release
or reinstall it. Contact Cisco TAC for assistance (see
in the Add/Remove Programs window, and you will not be able to remove or repair the service release
or reinstall it. Contact Cisco TAC for assistance (see
for contact information).
To uninstall the service release on a CAD client computer, complete the following steps.
Step 1
Log into the computer as an administrator.
Step 2
Choose Start > Settings > Control Panel > Add/Remove Programs.
Step 3
Select the program you want to uninstall.
Step 4
Click Change/Remove.
During the uninstall process, a DOS window named srRollbackRepair.exe appears. Do not close this
window.
window.
Step 5
CAD Configuration Setup is launched. Click Cancel to close the application.
The srRollbackRepair.exe DOS window closes automatically. Your computer automatically reboots.
After the computer restarts, the system will be back to its base level software state.
After the computer restarts, the system will be back to its base level software state.
To uninstall the service release on a CAD server, complete the following additional steps.
Step 1
Complete all of the steps in the uninstallation procedure above on the CAD server.
After your computer reboots, a DOS window named ResetClientInstalls appears. Do not close this
window. This window automatically closes when the utility has finished running.
window. This window automatically closes when the utility has finished running.
Step 2
Launch CAD Configuration Setup by double-clicking PostInstall.exe, located in the folder
..\Cisco\desktop\bin.
..\Cisco\desktop\bin.
Step 3
Advance through all of the windows using the forward arrow, until you have displayed every window
and the Save button is enabled.
and the Save button is enabled.
Step 4
Click Save and then close CAD Configuration Setup.