Cisco Cisco Agent Desktop 8.5
5
Release Notes for Cisco Agent Desktop 7.2(1) Service Release 2
Obtaining Documentation, Obtaining Support, and Security Guidelines
Obtaining Documentation, Obtaining Support, and Security
Guidelines
Guidelines
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recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
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Table 1
Caveats resolved in Service Release 2
Identifier
Severity Headline
2
True Update does not run on Vista
3
CSD does not show reason code from RONA
3
Supervisor Workflow (SWF) does not get triggered if global and ociq
thresholds are same
thresholds are same
3
Sync service doesn't disconnect from CTIOS on failover
3
CAD Supervisor displays wrong agent statistics after installing SR1
3
Task button 6 does not appear on CAD desktop
3
Call History keeps on increasing during predictive OO calls
3
Variable Length Dial String gets reset to NA Dial String in CDA
3
Browser window does not close automatically
3
CAD Integrated browser popup windows are opened outside CAD.
3
After uninstalling an SR or repairing the base client on Vista True Update
4
If CAD Supervisor Desktop monitors agent, Windows WAV volume is set
to half
to half
4
IPPA dynamic stats are not being updated while agent is on a call or in the
Ready state
Ready state