Cisco Cisco Agent Desktop 8.5
2
Release Notes for Cisco Agent Desktop 7.2(1) Service Release 1
Installation
It is recommended that you apply this service release during a maintenance window because the
procedure requires that the CAD services be restarted.
procedure requires that the CAD services be restarted.
Before you install this service release:
•
the base release of CAD 7.2(1) must be installed on server and client computers.
•
you must run CAD Configuration Setup (postinstall.exe) on the servers.
•
you must log into the CAD servers as an administrator.
Installing the SR on CAD Servers
Step 1
Download the CAD 7.2(1) service release executable file to your CAD server(s). Make a note of the
location where you saved the downloaded file.
location where you saved the downloaded file.
Step 2
Double-click the downloaded file.
Step 3
Follow the on-screen instructions. The service release begins installing and will replace files and restart
services.
services.
Step 4
When the installation is finished, a window appears telling you that the installation is complete.
Note
If you are running CAD in a replicated system, and the replication is not working, after installing the SR
you must shut down replication and then re-establish replication to resolve the issue.
you must shut down replication and then re-establish replication to resolve the issue.
Installing the SR on CAD Clients
If automated updates are enabled in your system (see the Cisco CAD Installation Guide for more
information), follow these steps.
information), follow these steps.
Step 1
The next time a client application starts after the service release is installed, the user sees a prompt that
an updated version of the application is available and will be installed.
an updated version of the application is available and will be installed.
Step 2
Follow the on-screen prompts.
Step 3
The service release installs, replacing files as needed. When the installation is finished, a window
appears telling you that the installation is complete.
appears telling you that the installation is complete.
If automated updates are not enabled in your system, follow these steps on each client computer.
Step 1
After the service release has been installed on the CAD servers, browse to the following address from
the client computer:
the client computer:
http://<your CAD server IP address>:8088/TUP/CAD/SR.htm
Step 2
Follow the instructions on the page to download and install the service release.
Step 3
The service release installs, replacing files as needed. When the installation is finished, a window
appears telling you that the installation is complete.
appears telling you that the installation is complete.