Cisco Cisco Agent Desktop 8.5

Effect on system: After you upgrade the CAD services, you must upgrade desktop clients manually.

Installer response: For instructions about installing the SR on CAD clients, see 

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Behavior: Internet Explorer displays a cached version of the CAD Installation webpage, not the most 
recent.

Scope: Client machines

Cause: The CAD Installation webpage was accessed before by the user and cached by Internet Explorer. 
When the webpage is accessed again, the cached version of the page is displayed, not the new version.

Effect on system: The wrong installation program is accessed.

Installer response: In Internet Explorer, choose Tools > Internet Options and select the General tab. 
In the Temporary Internet Files section, click Settings and ensure that the Every visit to the page option 
is selected.

The Agent Desktop Agent Login window contains three fields: login name or ID, password, and 
extension. Depending on the CTI OS connection profile configuration, the login window can also 
include the Mobile Agent Mode check box. The registry value ShowFieldBit Mask indicates which fields 
are displayed in the login window. For more information, see “Defining Connection Profiles” in the CTI 
OS Configuration chapter of the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & 
Hosted Editions. 

CAD 7.2(1) Service Release 1 now supports Microsoft Windows XP Service Pack 3 on client desktops.

The following issues have been resolved in CAD 7.2(1) SR 1. For a list of caveats that have been resolved 
in earlier service releases, see the release notes for that service release.

http://tools.cisco.com/Support/BugToolKit

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