Cisco Cisco Agent Desktop 8.5

Corporate Headquarters:

Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Release Notes for Cisco Agent Desktop 7.0(2)
Service Release 1

December 21, 2011

These release notes describe the issue corrected by Cisco Agent Desktop 7.0(2) Service Release 1.

System Requirements

Cisco Agent Desktop 7.0(2) is compatible with Cisco IP Contact Center (IPCC) Enterprise Edition and
IPCC Hosted Edition, Release 7.0(1).

Installation

Cisco Agent Desktop 7.0(2) Service Release 1 must be installed on all CAD 7.0(2) servers and clients.

It is recommended that you apply this service release during a maintenance window because the
procedure requires that the CAD services be restarted.

Before you install this service release:

•

the base release of CAD 7.0(2) must be installed on server and client computers.

•

you must log into the CAD servers as an administrator.

Installing the SR on CAD Servers

Step 1

Download the CAD 7.0(2) service release executable file to your CAD server(s). Make a note of the
location where you saved the downloaded file.

Step 2

Double-click the downloaded file.

Step 3

Follow the on-screen instructions. The service release begins installing and will replace files and restart
services.