Cisco Cisco Agent Desktop 8.5

If automated updates are enabled in your system (see the Cisco CAD Installation Guide for more 
information), follow these steps.

The next time a client application starts after the service release is installed, the user sees a prompt that 
an updated version of the application is available and will be installed.

Follow the on-screen prompts.

The service release installs, replacing files as needed. When the installation is finished, a window 
appears telling you that the installation is complete.

If automated updates are not enabled in your system, follow these steps on each client computer.

After the service release has been installed on the CAD servers, browse to the following address from 
the client computer:

http://<Your CAD server IP address>:8088/TUP/CAD/SR.htm 

Follow the instructions on the page to download and install the service release. 

The service release installs, replacing files as needed. When the installation is finished, a window 
appears telling you that the installation is complete.

To uninstall the service release, you must be logged in as an administrator.

Choose Start > Settings > Control Panel > Add/Remove Programs.

Select the program you want to uninstall.

Click Change/Remove.

During the uninstall process, a DOS window named srRollbackRepair.exe appears. Do not close this 
window. 

CAD Configuration Setup appears (see the 

). Click Cancel to close the 

application. 

The srRollbackRepair.exe DOS window closes automatically.

Your computer automatically reboots. After the CAD services computer restarts, the system will be back 
to its base level software state.

To uninstall the service release on a CAD server, follow these additional steps.

Follow Steps 1 through 5 in the above uninstallation procedure.