Cisco Cisco Agent Desktop 8.5

After your computer reboots, a DOS window named ResetClientInstalls appears. Do not close this 
window. This window automatically closes when the utility has finished running.

Launch CAD Configuration Setup by double-clicking PostInstall.exe, located in the 
…Cisco\desktop\bin folder. 

Advance through the windows using the forward arrow, accepting all the default values in each window, 
until you come to the Recording and Statistics Service Database window.

In the Recording and Statistics Service Database window, reenter the NT authentication password.

Continue to advance through the windows using the forward arrow you have displayed each window, and 
the Save button is enabled. 

Click Save and then close CAD Configuration Setup.

Behavior: When rolling back the Service Release or using the Repair function, CAD is removed from 
the Windows XP SP2 and Windows 2003 Server SP1 firewall exception list and not re-added after the 
repair is complete.

Scope: Client machines running Windows XP SP2 and server machines running Windows 2003 Server 
SP1. 

Cause: Invoking the Repair function, either directly from the Add or Remove Programs utility or by 
uninstalling the Service Release.

Effect on system: CAD is no longer on the firewall exception list. When a CAD application is started, 
it is blocked, and applications cannot communicate with services.

Installer response: Add the following applications and ports to the Windows XP and Windows 2003 
Server firewall exceptions list:

Client Applications;

Agent.exe
Supervisor.exe

Supervisor log viewer.exe
SWFAdmin.exe
SplkView.exe
Administrator.exe
TSSPAdm.exe
Personnel.exe
IPCCAdm.exe

Server Applications:

slapd.exe
slurpd.exe
CDBRTool.exe
CTI Storage Server.exe
DirAccessSynSvr.exe
FCCServer.exe
FCRasSvr.exe
FCVoIPMonSvr.exe