Cisco Cisco Agent Desktop 8.5

The IP Phone Agent server configuration file TIAJ.cfg has been modified so that an administrator can 
set the agent login and password format to be either numeric or alphanumeric.

Windows XP Service Pack 2 (XP-SP2) has increased security features, including a firewall that is 
automatically enabled.

When you install Cisco Agent Desktop (with or without Media Termination), Cisco Supervisor Desktop, 
or Cisco Desktop Administrator on a PC on which Windows XP-SP2 is already installed, the following 
message will appear:

Security Warning message. The publisher could not be verified. Are you sure you 

want to run this software?

When you see this message, click Yes to continue.

After you upgrade a PC to Windows XP-SP2, a user will see a Windows Security Alert when attempting 
to use the desktop application.

The Windows Security Alert varies depending on how the user is logged in.

If the user is logged in to Windows without administrator privileges, this alert prompts: 

To help 

protect your computer, Windows Firewall has blocked some features of this 

program. Your computer administrator can unblock this program for you.

In this case, perform the procedure below.

If the user is logged in to Windows with administrator privileges, this alert prompts: 

To help 

protect your computer, Windows has blocked some features on this program. 

Do you want to keep blocking this program?

In this case, the user should click the Unblock button to continue. If the user clicks the Keep 
Blocking button or the Ask Me Later button, various features in the desktop application will not 
work properly. To correct these problems, perform the procedure below.

Log into the PC as the Windows administrator.

Choose Start > Control Panel > Security Center > Windows Firewall.

Click the Exceptions tab.

Check one or more of the following check boxes in the Program and Services window, as appropriate.

If an appropriate application does not appear, click Add Programs, and then browse to C:\Program 
Files\Cisco\Desktop\Bin and select the program.

Cisco Agent Desktop—In all cases

MediaClient Module—In all cases

Cisco Supervisor Desktop—If Cisco Supervisor Desktop is running on the PC