Cisco Cisco Agent Desktop 8.5 Referências técnicas
Obtaining Current Documentation
May 2007
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Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, at this URL:
and tools for troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires
a Cisco.com user ID and password. If you have a valid service contract but do not have
a user ID or password, you can register at this URL:
a Cisco.com user ID and password. If you have a valid service contract but do not have
a user ID or password, you can register at this URL:
NOTE: Use the Cisco Product Identification (CPI) tool to locate your
product serial number before submitting a web or phone request for
service. You can access the CPI tool from the Cisco Technical Support
& Documentation website by clicking the Tools & Resources link
under Documentation & Tools.
product serial number before submitting a web or phone request for
service. You can access the CPI tool from the Cisco Technical Support
& Documentation website by clicking the Tools & Resources link
under Documentation & Tools.
Choose Cisco Product Identification
Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree
view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a
service call.
Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree
view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a
service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco
TAC by telephone. (S1 or S2 service requests are those in which your production
network is down or severely degraded.) Cisco engineers are assigned immediately to
S1 and S2 service requests to help keep your business operations running smoothly.
TAC by telephone. (S1 or S2 service requests are those in which your production
network is down or severely degraded.) Cisco engineers are assigned immediately to
S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers: