Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information
14
May 2007
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant
aspects of your business operations are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources during
normal business hours to resolve the situation.
aspects of your business operations are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources during
normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities,
installation, or configuration. There is little or no effect on your business operations.
installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available
from various online and printed sources.
from various online and printed sources.
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The Cisco Product Quick Reference Guide is a handy, compact reference tool
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
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Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL: