Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information
16
May 2007
CAD 7.2 Applications
CAD 7.2 includes the following applications:
User Applications
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Cisco Desktop Administrator (CDA)
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Cisco Supervisor Desktop (CSD)
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Cisco Agent Desktop (CAD)
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Cisco Agent Desktop–Browser Edition (CAD-BE)
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Cisco IP Phone Agent (IPPA)
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Cisco Desktop Monitoring Console
Services
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Browser and IP Phone Agent Service (BIPPA)
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Chat Service
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Directory Services
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Enterprise Service
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LDAP Monitor Service
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Licensing and Resource Manager Service (LRM)
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Recording & Playback Service
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Recording and Statistics Service
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Sync Service
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Voice over IP Monitor Service (VoIP)