Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information
236
May 2007
CAD Service Problems
Problem
How can I tell if a CAD service is running?
Solution
To view the status of all the services in the CAD system, access the
Cisco Desktop Monitoring Console either through Cisco Desktop
Administrator (hyperlinked under the IPCC Configuration node) or
directly from this URL in your browser:
Cisco Desktop Monitoring Console either through Cisco Desktop
Administrator (hyperlinked under the IPCC Configuration node) or
directly from this URL in your browser:
http://<CAD services IP address>:8088/smc/monitor.jsp
CAD services are now visible in System IPCC Web Administration.
Log in to IPCC Enterprise Web Administration on a System IPCC Admin
Workstation. Select System Management > Machine Management >
Service Management. From here you can use these options: Refresh,
Cancel, Start, Stop, Cycle, Manual and Automatic.
Workstation. Select System Management > Machine Management >
Service Management. From here you can use these options: Refresh,
Cancel, Start, Stop, Cycle, Manual and Automatic.
Problem
How can I check if the CTI Unified ICM service is running?
Solution
On the Unified ICM computer, check if the status of all processes in the
Unified ICM Server Control are running.
Unified ICM Server Control are running.
Problem
When the user attempts to start Enterprise Service, the following error
displays:
displays:
“Could not start the Cisco Enterprise Service on \\Computer
Error 2140: An internal Windows NT error occurred.”
Solution
Look at the Windows NT event log to see why the Service failed to start.
1.Click Start > Programs > Administrative Tools > Event Viewer.
2.On the Log menu, click Application.
3.Select a message that displays Enterprise Server as the source.
This should provide more information on the cause of the failure.