Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco Agent Desktop—Browser Edition Problems

May 2007

265

Problem

The agent logged into CAD-BE and was logged out after a short while.

Solution

The agent is a mobile agent with voice mail on the mobile phone. When 
the agent did not answer in time, the call from Unified ICM rolled over 
into the mobile phone's voice mail. When voice mail did not detect any 
voice in the call from Unified ICM, it dropped the call, causing 
Unified ICM to log the agent out.

■

Answer the call quickly.

■

Turn off voice mail or any similar features that could cause the 
call from Unified ICM to be redirected.

Problem

The agent receives calls in CAD-BE but has no calls on the mobile 
phone when logged into CAD-BE as a mobile agent.

Solution

The agent is a mobile agent with voice mail on the mobile phone. Calls 
from Unified ICM may be rolling over into the mobile phone's voice mail. 
Turn off voice mail or any similar features that could cause the call from 
Unified ICM to be redirected.

Problem

The agent is logged in and in a ready state, and the computer’s screen 
saver or power saver feature has activated. CAD-BE is frozen or 
disconnected from the server.

Solution

This is caused by a Java bug involving memory leaks. To avoid the 
problem, disable the screen saver/power saver features.

Problem

A CAD-BE agent cannot be monitored or recorded.

Solution

The CAD-BE agent’s phone is not set up for SPAN port monitoring.