Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco Desktop Administrator Problems
May 2007
267
Cisco Desktop Administrator Problems
Problem
The administrator cannot create a new work flow group.
Solution
The work flow group name is already used for another group, and/or the
work flow group name is not a valid Windows directory name.
work flow group name is not a valid Windows directory name.
Problem
After upgrading from CAD 6.0 to CAD 7.2 and restoring the 6.0 data, the
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
Solution
If you restore your data using the Restore Backup Data window in CAD
Configuration Setup after installing the CAD 7.2 services, the Skill data
field will not appear on the Show Data Fields tab. To ensure that this
data field is available for your use, restore your 6.0 data using the
CDBRTool utility. See the Cisco CAD Installation Guide for information
on using this utility.
Configuration Setup after installing the CAD 7.2 services, the Skill data
field will not appear on the Show Data Fields tab. To ensure that this
data field is available for your use, restore your 6.0 data using the
CDBRTool utility. See the Cisco CAD Installation Guide for information
on using this utility.
Problem
When Desktop Administrator starts, it does not get automatically
updated.
updated.
Solution
Automated updates are disabled for Windows Vista. Other options are:
■
Manual “over-the-top” installation
■
Push installation