Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco CAD Service Information

May 2007

Browser and IP Phone Agent Service

IPPASvr.cfg

CAD Configuration Setup

PostInstall.cfg

Chat Service

FCCServer.cfg

Cisco Agent Desktop

agent.ini

Cisco Agent Desktop—Browser Edition

This file is downloaded from the CAD-BE installation
web page and saved to the agent’s desktop.

CadBE.properties

Cisco Desktop Administrator

Framework module

Enterprise Data Configuration module

IPCC Configuration module

Personnel Configuration module

admin.ini

SplkView.cfg

TSSPAdm.cfg

IPCCAdm.cfg

personnel.cfg

Cisco Desktop Monitoring Console

File is located under C:\Program Files\Cisco\
Desktop\Tomcat\conf\

SMC.cfg

Cisco Supervisor Desktop

supervisor.ini

Directory Services

slapd.cfg

Directory Services Replication

slurpd.cfg

Enterprise Service

ssCTIConfig.cfg

IP Phone Agent client

File is located under C:\Program Files\Cisco\
Desktop\Tomcat\conf\

IPPAClient.properties

LDAP Monitor Service

LDAPMonSvr.cfg

Licensing Administrator

LicensingAdmin.cfg

LRM Service

LRMServer.cfg

Recording & Playback Service

RPServer.cfg

Recording and Statistics Service

FCRasSvr.cfg

Supervisor Record Viewer

supervisorlogviewer.ini

Supervisor Workflow Administrator

SWFAdmin.cfg

Table 14.

CAD configuration files — Continued

Application/Service

Configuration File