Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information
52
May 2007
CADBE1001
Text:
Cannot get localization information for <%s>
component.
component.
Type:
Fatal
Add’l Info:
The specified component cannot get localization
information.
information.
Action:
Verify that the CadBEStrings.properties file is in
cadbe.jar on the BIPPA server. If the file is
missing, remove the cadbe directory under
..\Cisco\Desktop\Tomcat\webapps. The Tomcat
service will recreate the missing file from the
cadbe.war file. You may need to restart the
Tomcat service to force Tomcat to recreate the
directory.
cadbe.jar on the BIPPA server. If the file is
missing, remove the cadbe directory under
..\Cisco\Desktop\Tomcat\webapps. The Tomcat
service will recreate the missing file from the
cadbe.war file. You may need to restart the
Tomcat service to force Tomcat to recreate the
directory.
CADBE1002
Text:
Cannot connect to BIPPA service.
Type:
Fatal
Add’l Info:
Cannot connect to the BIPPA service within 8
seconds.
seconds.
Action:
Verify that the BIPPA service is running and
active for the URL used. Verify that port 59012,
which is used by the BIPPA service, is not
blocked. Verify the status of the port by telnetting
to the server using port 59012 from a DOS
command window on the client PC.
active for the URL used. Verify that port 59012,
which is used by the BIPPA service, is not
blocked. Verify the status of the port by telnetting
to the server using port 59012 from a DOS
command window on the client PC.
CADBE2000
Text:
CAD-BE cannot retrieve <%s> event information
from socket message.
from socket message.
Type:
Major
Add’l Info:
CAD-BE cannot retrieve specified event
information from the socket message.
information from the socket message.
Action:
Look at the status of the connection between
CAD-BE and the BIPPA service. If the connection
was disrupted, the CAD-BE client has lost data
and the agent needs to log in again. If you
upgraded the BIPPA service while CAD-BE clients
were connected to it, the clients are now running
a different version than the BIPPA service. In this
case, agents must exit and restart their CAD-BE
clients.
CAD-BE and the BIPPA service. If the connection
was disrupted, the CAD-BE client has lost data
and the agent needs to log in again. If you
upgraded the BIPPA service while CAD-BE clients
were connected to it, the clients are now running
a different version than the BIPPA service. In this
case, agents must exit and restart their CAD-BE
clients.
Table 15.
Error codes and descriptions — Continued
Error No.
Description