Cisco Cisco Agent Desktop 8.5 Referências técnicas
Error Code Dictionary
4
July 2008
AP [LN]
Text:
EventList has reached 15.
Type:
Warn
Add’l Info:
Something is stopping events from getting
processed in Agent.
processed in Agent.
Action:
Check log file for errors.
AV [LN]
Text:
Silent Monitor session failed.
Type:
Error
Add’l Info:
Unable to silent monitor the agent.
Action:
Cisco Supervisor Desktop is not receiving any
voice from the agent’s IP phone.
voice from the agent’s IP phone.
If you are using Desktop Monitor for monitoring,
possible causes for this problem are:
possible causes for this problem are:
• The agent selected for monitoring has logged
on to an IP hard phone that is not connected
to the agent desktop system.
to the agent desktop system.
• The network adapter card in the agent’s
computer is not compatible with CAD desktop
Monitor in a network environment where data
and voice are on separate VLANs.
Monitor in a network environment where data
and voice are on separate VLANs.
If you are using a VoIP Monitor service for
monitoring, possible causes for this problem are:
monitoring, possible causes for this problem are:
• You might not have the SPAN port set up
correctly.
• You might not have the IP phone assigned to
the correct VoIP Monitor service.
Contact your system administrator.
AW [LN]
Text:
Unable to get RASCAL global ID for agent state
change.
change.
Type:
Warn
Add’l Info:
Could not obtain global ID from the Agent
Statistics service.
Statistics service.
Action:
Verify that the Agent Statistics service is running.
Error
Description