Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
18
November 26, 2013
Desktop Capture Method
The desktop capture method relies upon the fact that many Cisco IP phones contain a
small internal switch and a second network port on the back of the phone to which a
computer can be daisy-chained.
small internal switch and a second network port on the back of the phone to which a
computer can be daisy-chained.
shows that this capture method can work
with either a hard or soft IP phone.
In this configuration, the IP phone and the computer are sharing a single network
cable for their network configuration. When a hard phone is used, the phone and the
computer are separate network endpoints with their own unique IP and MAC
addresses. When a soft IP phone is used, the computer and the phone are a single
network endpoint that share a MAC and IP address.
cable for their network configuration. When a hard phone is used, the phone and the
computer are separate network endpoints with their own unique IP and MAC
addresses. When a soft IP phone is used, the computer and the phone are a single
network endpoint that share a MAC and IP address.
Table 3.
Supported Recording and Monitoring methods
Product
Desktop
Server
Unified CM based
CAD for Unified CCX
Recording and
monitoring
monitoring
Recording and
monitoring
monitoring
N/A
CAD for Unified CCE
Recording and
monitoring
monitoring
Recording and
monitoring
monitoring
Monitoring only
CAD for Unified CCE
Mobile Agent
Mobile Agent
N/A
Recording and
monitoring
monitoring
N/A
CAD for Unified CCX
with VPN
with VPN
Recording and
monitoring
monitoring
N/A
N/A
CAD for Unified CCE
with VPN
with VPN
Recording and
monitoring
monitoring
N/A
Monitoring only
Figure 7.
Desktop capture hardware configurations