Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
38
November 26, 2013
stream with the external caller's voice is exiting the phone's switch port. The agent's
voice stream is coming into the phone's port and is ignored due to the egress-only
SPAN setting. This is shown in
voice stream is coming into the phone's port and is ignored due to the egress-only
SPAN setting. This is shown in
, audio stream 2 is the only stream of packets that is going out of the
phone's port that is part of the SPAN configuration, so it is the only stream that is sent
to the VoIP Monitor server. The way to fix this issue is to add the switch port that
connects the external phones to the SPAN configuration (
to the VoIP Monitor server. The way to fix this issue is to add the switch port that
connects the external phones to the SPAN configuration (
). This port is
usually connected to a voice gateway device that is used to convert analog phone calls
to IP-based phone calls.
to IP-based phone calls.
Figure 17.
Egress-only SPAN issue for non-monitored port