Cisco Cisco Agent Desktop 8.5 Referências técnicas
Examples of Deployment Planning
November 26, 2013
53
We also find out that
■
Only the agents on the third floor will be monitored.
■
The Catalyst 6500 switches are redundantly connected. Only one is active at
any one time. If one switch goes down, the other switch becomes active
immediately. Any VoIP servers used for recording calls will also need to be
redundant.
any one time. If one switch goes down, the other switch becomes active
immediately. Any VoIP servers used for recording calls will also need to be
redundant.
Do agents with desktops share a network connection with their IP
phone?
phone?
Yes
How many agents use soft IP phones on their desktop?
64
Figure 26.
Redundant Systems network diagram
Table 7.
Redundant Systems questionnaire (cont’d)
Question
Answer