Cisco Cisco Agent Desktop 8.5 Referências técnicas
Examples of Deployment Planning
November 26, 2013
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switches as shown in
An RSPAN VLAN is created that includes all the ports that are also in voice VLAN 2 and
3. We will use this RSPAN VLAN in the SPAN sessions we will create.
3. We will use this RSPAN VLAN in the SPAN sessions we will create.
The mobile agents will be configured as specified for each Cisco product. The required
configuration has the mobile agent calls coming through one or more voice gateways
that are separate from the gateways used for incoming customer calls. A VoIP server
is associated with one or more gateways used by the mobile agents, and is able to
extract the mobile agent calls flowing through the voice gateway.
configuration has the mobile agent calls coming through one or more voice gateways
that are separate from the gateways used for incoming customer calls. A VoIP server
is associated with one or more gateways used by the mobile agents, and is able to
extract the mobile agent calls flowing through the voice gateway.
On the two Catalyst 6500 core switches, a SPAN session is configured that uses the
RSPAN VLAN and the mobile agent voice gateway as the source, and the port used to
connect the VoIP server to that switch as the destination. Only the VoIP server that is
attached to the active Catalyst 6500 switch will be used for recording agent calls.
RSPAN VLAN and the mobile agent voice gateway as the source, and the port used to
connect the VoIP server to that switch as the destination. Only the VoIP server that is
attached to the active Catalyst 6500 switch will be used for recording agent calls.
Now we need to plan VoIP servers for CAD monitoring of the agents on the third floor.
We have a few options for server placement. Since agent-to-agent calls are not
required for monitoring (only calls between agents and external callers), we could
connect a CAD VoIP server to each of the Catalyst 3524 switches used for the third
floor. Each agent device connected to one of those switches is then configured to use
the attached VoIP server for monitoring.
We have a few options for server placement. Since agent-to-agent calls are not
required for monitoring (only calls between agents and external callers), we could
connect a CAD VoIP server to each of the Catalyst 3524 switches used for the third
floor. Each agent device connected to one of those switches is then configured to use
the attached VoIP server for monitoring.
Figure 27.
VoIP server deployment at Redundant Systems