Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
56
November 26, 2013
We could also connect two CAD VoIP servers to the core 6500 switches. Since the
Catalyst 6500 switch can support 30 SPAN sessions, we can easily add another one
that is used only by the CAD VoIP servers. This would require two CAD VoIP servers to
be redundant.
Catalyst 6500 switch can support 30 SPAN sessions, we can easily add another one
that is used only by the CAD VoIP servers. This would require two CAD VoIP servers to
be redundant.
In this example, the second option of connecting the CAD VoIP servers to the core
6500 switches is selected. The reason for this choice is that if the customer ever
decides to monitor agents from other floors, we will not need to add more VoIP servers
for each of the 3524 switches. The two connected to the core switches will handle the
calls for the other agents as well.
6500 switches is selected. The reason for this choice is that if the customer ever
decides to monitor agents from other floors, we will not need to add more VoIP servers
for each of the 3524 switches. The two connected to the core switches will handle the
calls for the other agents as well.