Cisco Cisco Agent Desktop 8.5 Referências técnicas
NICQ Tests
November 26, 2013
63
NICQ Tests
This section describes the functional areas that are tested and the specific tests that
are run. The tests are executed in the order shown.
are run. The tests are executed in the order shown.
Test 1—Check Driver Status
Test 2—Retrieve List of Valid Network Adapters
Test 3—Capture Packets
This test is run against every adapter found in Test 2. In this test, network traffic is
captured and grouped according to the type of packet and identifies the sender and
receiver. Only Ethernet traffic is captured. By default, the test is run for 20 seconds
against each NIC; you can choose a different duration using the -t parameter when
executing the utility.
captured and grouped according to the type of packet and identifies the sender and
receiver. Only Ethernet traffic is captured. By default, the test is run for 20 seconds
against each NIC; you can choose a different duration using the -t parameter when
executing the utility.
If a call or simulated RTP stream is not active and the NIC being tested is not exposed
to this traffic, no RTP packets will be seen.
to this traffic, no RTP packets will be seen.
Test
Corrective Action if Test Fails
Look for installed
SPCD driver files
SPCD driver files
• Reinstall the driver files or Cisco Agent Desktop application
Load the driver
• Verify that the user account being used has administrator
privileges
• Verify that the files have been installed correctly, and
reinstall if necessary
Test
Corrective Action if Test Fails
Retrieve list of
valid adapters
from registry
valid adapters
from registry
• Verify that the OS is supported by the SPCD driver
• Verify that the SPCD DLLs are in the system PATH
• Verify that the user account can access the system registry
• Check the network configuration on the machine and verify
that at least one NIC adapter is defined for the TCP/IP
subsystem
subsystem