Cisco Cisco Agent Desktop 8.5 Referências técnicas
NICQ Tests
November 26, 2013
65
If you have more than one IP phone connected inline with the NIC, only one of them is
reported, not both.
reported, not both.
Test
Corrective Action if Test Fails
Check for SCCP
KeepAlive
messages
KeepAlive
messages
• Verify that the IP phone is connected inline with the NIC
being tested
• Ensure that the phone uses SCCP
• Ensure that the IP phone is configured correctly in Unified
CM to pass the traffic out its second network port
• Ensure that the SCCP port is 2000 in Unified CM
• Ensure that the capture time is long enough to capture the
required number (3) of KeepAlive packets. Use the -t
parameter to allow more time to capture packets. This
might also be the case if the default SCCP KeepAlive
refresh rate is changed from its default value of 30
seconds and the capture time is not at least 3 times this
value.
parameter to allow more time to capture packets. This
might also be the case if the default SCCP KeepAlive
refresh rate is changed from its default value of 30
seconds and the capture time is not at least 3 times this
value.
Check for SIP
REGISTER
messages
REGISTER
messages
• Verify that the IP phone is connected inline with the NIC
being tested
• Ensure that the phone uses SIP
• Ensure that the IP phone is configured correctly in Unified
CM to pass the traffic out its second network port
• Ensure that the capture time is long enough to capture the
required number (3) of REGISTER packets. Use the -t
parameter to allow more time to capture packets. This
might also be the case if the SIP KeepAlive refresh rate is
changed from its default value of 18 seconds and the
capture time is not at least 3 times this value.
parameter to allow more time to capture packets. This
might also be the case if the SIP KeepAlive refresh rate is
changed from its default value of 18 seconds and the
capture time is not at least 3 times this value.