Cisco Cisco Agent Desktop 8.5 Referências técnicas
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and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified
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Cisco Supervisor Desktop
Quick Reference Guide
Quick Reference Guide
4
Common Tasks
Sending a Scrolling Marquee Message
Use the scrolling marquee message feature to send announcements to all agents on the
team you are currently monitoring. The agents’ Call/Chat windows automatically
maximize to display the message.
team you are currently monitoring. The agents’ Call/Chat windows automatically
maximize to display the message.
Step 1
Check the Scrolling marquee message check box.
Step 2
In the Expires at field, enter a time for the message to expire.
The default length of time a message runs is 30 minutes.
Step 3
Enter your message in the text entry pane, and then click Send..
Sending a Message to One or More Agents
Use the Chat feature to send a message to individual agents or all agents on the team
you are currently monitoring.
you are currently monitoring.
Step 1
Click To.
The Select Agents window appears.
Step 2
To choose an agent to receive your message, choose the agent’s name in the
left pane, and then click To.
left pane, and then click To.
The agent’s name moves from the left pane to the right pane.
To send a message to all agents on the team you are monitoring, choose ALL
Agents. To remove an agent from the recipient list, choose the agent’s name
in the right pane, and then press the Delete key.
Agents. To remove an agent from the recipient list, choose the agent’s name
in the right pane, and then press the Delete key.
Step 3
When all recipients of your message are listed in the right pane, click OK.
Step 4
Enter your message in the text entry pane, and then click Send.