Cisco Cisco Agent Desktop 8.5 Referências técnicas
Best Practices Deployments
November 26, 2003
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of
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For the top switch in each stack:
•
Install a VoIP Monitor service on a PC that is directly connected to the
switch.
switch.
•
Configure SPAN to monitor the agent IP phone ports and the trunk port to
the next switch in the stack, copying both ingress and egress packets. The
SPAN destination port is the port to which the VoIP Monitor service is con-
nected.
the next switch in the stack, copying both ingress and egress packets. The
SPAN destination port is the port to which the VoIP Monitor service is con-
nected.
•
Use Desktop Administrator to associate agent phones with the VoIP Monitor
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
FIGURE 3.
Multi-Tiered Complex Network