Cisco Cisco Agent Desktop 8.5 Referências técnicas
Deployment Planning
November 26, 2003
17
of
34
Monitoring Requirements
Caller-to-agent call monitoring is generally less complex
than agent-to-agent call monitoring. The requirements
from the customer dictate where the VoIP Monitor service
can be deployed.
than agent-to-agent call monitoring. The requirements
from the customer dictate where the VoIP Monitor service
can be deployed.
Number of Supervisors
The number of simultaneous monitoring sessions by
supervisors must not exceed a ratio of one monitoring
session per 10 agent calls. If the ratio needs to be higher,
separate LCCs and VoIP Monitor services must be
installed to handle the monitoring load.
supervisors must not exceed a ratio of one monitoring
session per 10 agent calls. If the ratio needs to be higher,
separate LCCs and VoIP Monitor services must be
installed to handle the monitoring load.
TABLE 1.
Decisions/Features for Consideration in Deployment Planning (Continued)
Decision/Feature
Importance