Cisco Cisco Agent Desktop 8.5 Referências técnicas
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November 26, 2003
Appendix D Example of a Simple Network Deployment
FIGURE 4.
Example of a Simple Network Deployment
To create a SPAN session on the switch:
Assumptions:
•
The switch ports are configured as shown in Figure 4
•
The voice VLAN used by the IP phones is VLAN 1
1.
On the switch, type the command config t to enter configuration mode.
2.
Type the command interface 0/3 to enter configuration mode for Ethernet
port 0/3.
port 0/3.
3.
Type the command port monitor vlan 1 to set up SPAN to monitor voice
VLAN 1.
VLAN 1.
The VoIP Monitor service now sees all the voice traffic from the IP phones
connected to the switch. Both caller-to-agent and agent-to-agent calls can
be monitored and recorded.
connected to the switch. Both caller-to-agent and agent-to-agent calls can
be monitored and recorded.