Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Utilizador

Click the Conference Init button. The call is now put on hold. You will have an opportunity to speak to 
the consulted agent before completing the conference. When the consult call is answered, the button 
changes to Conference Complete. To complete the conference, click the Conference Complete button. 

When the conference operation completes, the two calls then appear on the Call Information Grid as one 
call. 

Occasionally, the agent may need to send Dual Tone Multi-Frequency (DTMF) tones to a pager, IVR, 
voicemail system, or other similar device. To transmit DTMF tones when connected to a call, perform 
the following steps.

Select an active call in the Call Information Grid.

Click the Dial button. The following dialpad dialog box appears.

Enter or click the keypad button that corresponds to the digit or character for which you want to send a 
DTMF tone. 

On this dialing pad, you can also specify that DTMF tones, dial tones, Ring In tones (tones that signal a 
call received), and Ring Out tones (tones that signal that the phone you are calling is ringing) be muted. 
If you are using IP Communicator it is recommended that you mute these tones, so these tones do not 
conflict with the tones IP Communicator produces.