Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Utilizador

Following are the keyboard shortcuts for movement within the Call Information Grid window:

When a cell is highlighted on the call grid, select F3 to have JAWS read back the cell's header and the 
cell's contents.

The Agent Desktop has been tested with the JAWS Screen Reader, version 8.0. Items are read back to 
the user only if JAWS has been installed on the system.

The JAWS screen reader is used to read the status bar. JAWS will read the status bar when the user select 
Insert + Page Down together.

Moves focus to the Call Appearance 
Grid. When a cell is highlighted on the 
call grid, the user can select F3 to have 
JAWS read back the cell's header and 
the cell's contents.

When an entire row is selected, the 
user can select INSERT+Up Arrow to 
have JAWS read back the contents of 
each cell in the current row.

Move to the element that follows the 
grid in the tab order.

Move to the element that precedes the 
grid in the tab order.

Move to the cell to the right of the 
current cell. If the user selects the right 
arrow in the last cell of the current line, 
the focus will move to the first cell of 
the current line.

Move to the cell to the left of the 
current cell. If the user selects the left 
arrow in the first cell of the current 
line, the last cell on the current line is 
highlighted.

Move to the cell above the current cell. 
If the current cell is at the top of its 
column, the focus will wrap to the first 
non-empty row from the bottom of the 
current column.

Move to the cell below the current cell. 
If the current cell is at the bottom of its 
column or if the row following the 
current row is empty, the focus will 
wrap to the top of the current column.