Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Utilizador

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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 3      Processing Calls
Call Information Grid Accessibility
Once you have focus on the cell to be edited, you can complete the following listed actions.
Key
Action
Not Editing
Editing
Del
Clear the contents of the cell and 
begin editing.
Delete the character that follows the cursor.
Any character 
currently allowed 
to be entered in 
the cell except 
backspace
Does nothing.
If you are editing, the character typed is 
placed at the cursor position.
Backspace
The contents of the cell are deleted. 
The user is placed in to edit mode.
The character before the cursor is deleted.
Enter
Does  nothing
Ends editing and leaves focus on the current 
cell.
F2
Places the cursor at the beginning of 
the value in the cell.
Does nothing.
Right arrow
Move to the cell to the right of the 
current cell. If the user selects the 
right arrow in the last cell of the 
current line, the focus will move to 
the first cell of the current line.
Move the cursor further one step or to the 
last character.
Left arrow
Move to the cell to the left of the 
current cell. If the user selects the 
left arrow in the first cell of the 
current line, the last cell on the 
current line is highlighted.
Move the cursor to one step backward or to 
the first character.
Up arrow
Move to the cell above the current 
cell. If the current cell is at the top of 
its column, the focus will wrap to the 
first non-empty row from the bottom 
of the current column.
Does nothing.
Down arrow
Move to the cell below the current 
cell. If the current cell is at the 
bottom of its column or if the row 
following the current row is empty, 
the focus will wrap to the top of the 
current column.
Does nothing.
Esc
Does nothing.
Restores the cell to the value it had before 
being edited and exit edit mode.