Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Utilizador
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
Chapter 5 Statistical Information
Agent Statistics
AutoOutCalls TimeToday
Total handle time, in seconds, for
AutoOut (predictive) calls completed by
the agent. The value includes the time
spent from the call being initiated by the
agent to the time the agent completes after
call work time for the call. The time
includes hold time associated with the
call.
AutoOut (predictive) calls completed by
the agent. The value includes the time
spent from the call being initiated by the
agent to the time the agent completes after
call work time for the call. The time
includes hold time associated with the
call.
AutoOutCalls HeldToday
The total number of completed AutoOut
(predictive) calls the agent has placed on
hold at least once.
(predictive) calls the agent has placed on
hold at least once.
AutoOutCalls HeldTime Today
Total number of seconds AutoOut
(predictive) calls were placed on hold.
(predictive) calls were placed on hold.
PreviewCalls Today
Total number of outbound Preview calls
completed by the agent.
completed by the agent.
PreviewCalls TalkTimeToday
Total talk time, in seconds, of outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
PreviewCalls TimeToday
Total handle time, in seconds, outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
PreviewCalls HeldToday
The total number of completed outbound
Preview calls the agent has placed on hold
at least once.
Preview calls the agent has placed on hold
at least once.
PreviewCalls HeldTimeToday
Total number of seconds outbound
Preview calls were placed on hold.
Preview calls were placed on hold.
Table 5-1
Agent Statistics Values (continued)
Statistic
Definition