Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Utilizador

AgentsReserved

Number of agents in the skill group 
currently in the Reserved state.

AgentsHold

Number of calls to the skill group 
currently on hold.

AgentsICM Available

Number of agents in the skill group 
currently in the ICMAvailable state.

AgentsApplication Available

Number of agents in the skillgroup 
currently in the Application Available 
state.

AgentsTalkingAutoOut

Number of calls to the skill group 
currently talking on AutoOut 
(predictive) calls.

AgentsTalking Preview

Number of calls to the skill group 
currently talking on outbound Preview 
calls.

AgentsTalking Reservation

Number of calls to the skill group 
currently talking on agent reservation 
calls.

RouterCallsQNow

The number of calls currently queued 
by the ICM call router for this skill 
group. This field is set to -1 when this 
value is unknown or unavailable.

LongestRouterCallQNow

The queue time, in seconds, of the 
currently ICM call router queued call 
that has been queued to the skill group 
the longest. This field is set to -1 when 
this value is unknown or unavailable.

AvailTimeTo5

Total seconds agents in the skill group 
were in the Available state.

LoggedOnTimeTo5

Total time, in seconds, agents in the 
skill group were logged on.

NotReadyTimeTo5

Total seconds agents in the skill group 
were in the Not Ready state.