Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 9 Agent Object
Methods
End If
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Syntax
C++:
Arguments & GetSkillGroups();
COM:
HRESULT GetSkillGroups (/*[out,retval]*/ VARIANT * pVariantArgs);
VB:
GetSkillGroups () As Variant
Java:
Arguments GetSkillGroups()
.NET:
Arguments GetSkillGroups()
Parameters
None.
Return Value
This method returns -1 if skillgroupstats is not enabled.
C++
In C++ the GetSkillGroups method returns an arguments array containing references to CSkillGroup
objects.
objects.
Each element in the returned arguments array consists of a key/value pair, in which the element key is
the Unique Object Id of the skill group object and the value is a reference to a CILRefArg object instance
that contains the actual reference to a CSkillGroup object. To retrieve a reference to a skill group object,
you need to do something similar to what is shown in the following code example.
the Unique Object Id of the skill group object and the value is a reference to a CILRefArg object instance
that contains the actual reference to a CSkillGroup object. To retrieve a reference to a skill group object,
you need to do something similar to what is shown in the following code example.
Arguments & arSkills = m_Agent->GetSkillGroups();
if(Arguments::IsValidReference(arSkills)){
for(int nI = 1; nI <= arSkills.NumElements(); nI ++){
string strUOID = arSkills.GetElementKey(nI);
CilRefArg & pRefArg = (CilRefArg &) arSkills.GetValue(strUOID);
if(Arg::IsValidReference(*pRefArg)){
CSkillGroup * pSkill = pRefArg->GetValue();
pRefArg->Release();
cout << “Skill Object (“ << strUOID << “) ;
cout << “ Skill Group Number: ” << ;
pSkill->GetValueInt(CTIOS_SKILLGROUPNUMBER);
}
}
COM
In COM the GetSkillGroups method returns a pointer to a variant that encapsulates a Safearray where
each element is a pointer to an ISkillGroup object.
each element is a pointer to an ISkillGroup object.
To retrieve references to skill group objects you need to do something similar to what is shown in the
following code example.
following code example.
HRESULT hr = S_OK;
VARIANT varSkills;
VariantInit(&varSkills)