Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador

The CTI OS Developer's Toolkit includes a set of ActiveX controls to enable rapid 
application development. ActiveX controls are typically UI components (there are 
also ActiveX controls which are invisible at run time) that enable easy 
drag-and-drop creation of custom CTI applications in a variety of container 
applications. Container applications include: Microsoft Visual Basic 6.0, 
Microsoft Internet Explorer, Microsoft Visual C++ 7.0, Borland Delphi, Sybase 
Powerbuilder and other applications supporting the OC96 ActiveX standard.

The CTI OS Agent Desktop and CTI OS Supervisor Desktop for IPCC Enterprise 
applications are both Visual Basic applications based on the CTI OS ActiveX 
controls. See also the CTI OS Agent Desktop User Guide for Cisco ICM/IPCC 
Enterprise & Hosted Editions as well as the CTI OS Supervisor Desktop User 
Guide for Cisco IPCC Enterprise Edition for further reference on features of the 
CTI OS ActiveX controls.

 lists the ActiveX controls included with CTI OS. As seen in the table, 

CTI OS Controls can be grouped into Agent Related Controls, Call Related 
Buttons, Statistics Controls, and Supervisor Controls.

AgentStateCtl

Provides UI to for login, logout, ready, not ready and 
wrapup requests, also enables the use to specify 
reason codes for logout and Not_Ready (if supported 
and configured).