Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador
5-7
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-2
Reason Code Dialog for Logout
This dialog lets you select a reason code to be sent along with the logout request.
Reason codes can be configured at CTI OS server
Reason codes can be configured at CTI OS server
•
Ready Button. Clicking the ready button will send a request to CTI OS
server, to put the agent in ready state (ready to accept calls).
server, to put the agent in ready state (ready to accept calls).
•
Not Ready Button. Clicking the not ready button will send a request to CTI
OS server, to put the agent in not ready state (ICM will not route calls to an
agent in the not ready state). If Reason Codes are supported on the switch and
configured on ICM, a reason code dialog will pop up as shown in
OS server, to put the agent in not ready state (ICM will not route calls to an
agent in the not ready state). If Reason Codes are supported on the switch and
configured on ICM, a reason code dialog will pop up as shown in