Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
5-8
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Figure 5-3
Reason Code Dialog for Not Ready
This dialog lets you select a reason code to be sent along with the not_ready
request. Reason codes can be configured at the CTI OS Server.
request. Reason codes can be configured at the CTI OS Server.
•
Work Ready Button. Clicking this button will send a request to CTI OS
server to put the agent in the work ready or wrapup state. The behavior of this
button depends on the wrapup mode support of the switch. On IPCC, the
behavior is controlled by the ICM AgentDeskSettings (see the IPCC
Administration Guide for Cisco IPCC Enterprise Edition).
server to put the agent in the work ready or wrapup state. The behavior of this
button depends on the wrapup mode support of the switch. On IPCC, the
behavior is controlled by the ICM AgentDeskSettings (see the IPCC
Administration Guide for Cisco IPCC Enterprise Edition).
•
Work Not Ready Button. Clicking this button will send a request to CTI OS
server to put the agent in the work not ready or wrapup state. The behavior of
this button depends on the wrapup mode support of the switch. On IPCC, the
behavior is controlled by the ICM AgentDeskSettings (see the ICM
Administration Guide for Cisco ICM Enterprise Edition).
server to put the agent in the work not ready or wrapup state. The behavior of
this button depends on the wrapup mode support of the switch. On IPCC, the
behavior is controlled by the ICM AgentDeskSettings (see the ICM
Administration Guide for Cisco ICM Enterprise Edition).