Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador
5-9
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Click the button to turn Agent Greeting off and the icon changes to
Click the button again to turn Agent Greeting on.
RecordGreetingCtl
The Record Agent Greeting button is used to record and manage Agent Greeting messages.
Recording an Agent Greeting is very similar to recording a personal message for your voice mail. To
record a greeting, you must be logged in to your desktop software and in the Not Ready state. After you
click the Agent Greeting Record button you hear a brief ring tone, after which you receive voice
instructions for recording a greeting. Options include selecting a greeting type (if your contact center
uses more than one greeting per agent), recording, playing back, and confirming whether to use the new
greeting. There is also an option for listening to your existing greetings.
record a greeting, you must be logged in to your desktop software and in the Not Ready state. After you
click the Agent Greeting Record button you hear a brief ring tone, after which you receive voice
instructions for recording a greeting. Options include selecting a greeting type (if your contact center
uses more than one greeting per agent), recording, playing back, and confirming whether to use the new
greeting. There is also an option for listening to your existing greetings.
The RecordGreeting control is basically just a MakeCall request to the appropriate DN. It places a Make Call
request to a hard coded “RecordAgentGreeting” Dialed Number
request to a hard coded “RecordAgentGreeting” Dialed Number
and sets the Placement type
(CPT_RECORD_AGENT_GREETING) to 7.
AgentStateCtl
The agentstate control is based on the CTI OS button control and can be one of several button types. To
select the button type, bring up the property page (container dependent, for example right click in VB)
and select the desired agentstate functionality from the following:
select the button type, bring up the property page (container dependent, for example right click in VB)
and select the desired agentstate functionality from the following:
•
Login Button. Click the login button (
) to allow the agent to select a connection profile
(see the CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted), agent id and instrument or other switch specific fields.
Hosted), agent id and instrument or other switch specific fields.