Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador
5-10
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-1
Login Button
Figure 5-2
Login Dialog
You can configure the fields displayed. The dialog shows a login dialog configured for Unified CCE. An
agent logging in can select a connection profile for the Connect To: drop down box, enter an agent id,
password and instrument and click on OK to send a Login request.
agent logging in can select a connection profile for the Connect To: drop down box, enter an agent id,
password and instrument and click on OK to send a Login request.
•
Logout Button. Click the logout button to log out the currently logged in agent. For some switches,
including Unified CCE, the agent must be in the not ready state to enable this button. If Reason
Codes are supported on the switch and configured on Unified ICM, a reason code dialog pops up as
shown in
including Unified CCE, the agent must be in the not ready state to enable this button. If Reason
Codes are supported on the switch and configured on Unified ICM, a reason code dialog pops up as
shown in
.
Figure 5-3
Logout Button
Figure 5-4
Reason Code Dialog for Logout
Use this dialog to select a reason code to send with the logout request. You can configure reason codes
at CTI OS server
at CTI OS server
•
Ready Button. Click the ready button to put the agent in ready state (ready to accept calls).