Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador

The AgentCallReference parameter must be set to the unique object ID of the call to be silent 
monitored.

When the request is successfully initiated and the silent monitor call is established, the supervisor and 
agent applications receive the OnSilentMonitorStartedEvent. This event can be used to trigger 
application specific logic. 

The 

 illustrates the messaging that occurs between the CIL and CTI OS Server after an 

application initiates a CCM based silent monitor request using Agent.SuperviseCall().

Agent curAgent = session.GetCurrentAgent() ;

Agent monAgent = curAgent.GetMonitoredAgent() ;

Call monCall = curAgent.GetMonitoredCall() ;

string monAgentID;

monAgent.GetValueString(

Enum_CtiOs.CTIOS_UNIQUEOBJECTID,

out

 monAgentID);

string monCallID;

monCall.GetValueString(

Enum_CtiOs.CTIOS_UNIQUEOBJECTID,

out

 monCallID);