Cisco Cisco Computer Telephony Integration OS 8.5 Referências técnicas
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Data Types
The NAMEDARRAY data type is a call context variable that has been defined in the Unified CCE
Expanded_Call_Variable_Table. This variable length data type may appear in the floating part of a
message and has the format shown in
Expanded_Call_Variable_Table. This variable length data type may appear in the floating part of a
message and has the format shown in
.
Table 3-5
Named Call Context Array Variable (NAMEDARRAY) Format
Subfield
Value
Data Type
Max. Size
Tag
NAMED_ARRAY_TAG (= 83). The floating field tag
that indicates that the following data is a named call
context array variable.
that indicates that the following data is a named call
context array variable.
UCHAR
1
FieldLength
The total length of the VariableIndex, Variable Name,
and VariableValue fields, including the null-termination
bytes. The value of this field may range from 4 to 252.
and VariableValue fields, including the null-termination
bytes. The value of this field may range from 4 to 252.
UCHAR
1
VariableIndex
The index of the array variable.
UCHAR
1
VariableName
The null-terminated defined name of the array variable.
STRING
33
VariableValue
The null-terminated value of the array variable.
STRING
211
Table 3-6
TASKID Format
Field Name
Value
Data
Type
Type
Byte
Size
Size
TaskGroupHigh
The most significant 4 bytes of the Task Group ID. The Task
Group ID links multiple Termination Call Detail (TCD)
records together for reporting purposes. This would be used
for instance when the same customer interaction involved
multiple tasks over time because the work is stopped and then
restarted by the same or another agent.
Group ID links multiple Termination Call Detail (TCD)
records together for reporting purposes. This would be used
for instance when the same customer interaction involved
multiple tasks over time because the work is stopped and then
restarted by the same or another agent.
INT
4
TaskGroupLow
The least significant 4 bytes of the Task Group ID.
INT
4
SequenceNumber
The Task Group ID is unchanged for the lifetime of a task (and
the lifetime of related tasks that are to be grouped with it), but
the combination of Task Group ID and Sequence Number is
unique for every termination record.
the lifetime of related tasks that are to be grouped with it), but
the combination of Task Group ID and Sequence Number is
unique for every termination record.
INT
4
Table 3-7
Application Path ID (APPPATHID) Format
Subfield
Value
Data
Type
Type
Max.
Size
Size
Tag
APP_PATH_ID_TAG (= 97). The floating field tag that indicates
that the following data is an application path ID.
that the following data is an application path ID.
UCHAR
1
AppPathID
The application path ID.
INT
4