Cisco Cisco Computer Telephony Integration OS 8.5 Referências técnicas
20
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_FAILED_EVENT
The CTI Server may send a CALL_FAILED_EVENT message to the CTI client when a call cannot be
completed. The CALL_FAILED_EVENT message is defined in
completed. The CALL_FAILED_EVENT message is defined in
LocalConnection
State
State
The state of the local end of the connection (
).
USHORT
2
EventCause
A reason for the occurrence of the event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device associated with the
connection.
connection.
STRING
64
CallingDeviceID
(optional)
(optional)
The device ID of the calling device.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the originally called device.
STRING
64
Maximum message size (including header):
252
Table 5-12
CALL_ORIGINATED_EVENT Message Format (continued)
Table 5-13
CALL_FAILED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 16.
MHDR
8
PeripheralID
The PeripheralID of the ACD where the call activity
occurred.
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
FailingDeviceType
The type of device ID in the FailingDeviceID floating field
(
(
).
USHORT
2
CalledDeviceType
The type of device ID in the CalledDeviceID floating field
(
(
).
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size