Cisco Cisco Computer Telephony Integration OS 8.5 Referências técnicas

SkillGroupNumber

The number of the agent Skill Group the call is attributed 
to, as known to the peripheral. May contain the special 
value NULL_ SKILL_GROUP (

applicable or not available. Some ACDs ignore this field 
and/or use the ACD default; see the list immediately 
following 

UINT

4

SkillGroupID

The SkillGroupID of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_ GROUP (

) when not applicable 

or not available.

UINT

4

SkillGroupPriority

The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.

USHORT

2

MRDID

Media Routing Domain ID as configured in Unified CCE 
and the ARM client.

INT

4

AgentInstrument 

The agent instrument that the call will be routed to.

STRING

64

RouterCallKeyDay 

Together with the RouterCallKeyCallID field forms the 
unique 64-bit key for locating this call’s records in the 
Unified CCE.

UINT

4

RouterCallKey 
CallID 

The call key created by Unified CCE. Unified CCE resets 
this counter at midnight.

UINT

4

RouterCallKey 
SequenceNumber

Together with RouterCallKeyDay and 
RouterCallKeyCallID fields forms the TaskID.

UINT

4

ANI (optional)

The calling line ID of the caller.

STRING

40

UserToUserInfo 
(optional)

The ISDN user-to-user information element.

UNSPEC

131

DialedNumber 
(optional)

The number dialed.

STRING

40

CallerEnteredDigits 
(optional)

The digits entered by the caller in response to IVR 
prompting.

STRING

40

CallVariable1 
(optional)

Call-related variable data.

STRING

41

…

…

…

…

CallVariable10 
(optional)

Call-related variable data.

STRING

41

NamedVariable 
(optional)

Call-related variable data that has a variable name defined 
in the Unified CCE. There may be an arbitrary number of 
Named Variable and NamedArray fields in the message, 
subject to a combined total limit of 2000 bytes. See 

 for the format of this field.

NAMED 
VAR

251