Cisco Cisco Computer Telephony Integration OS 8.5 Referências técnicas
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
The RTP_STARTED_EVENT message will generally come up at the same time as the established event.
It also occurs when a call is retrieved from being on hold, and when the transfer or conference operations
are completed.
It also occurs when a call is retrieved from being on hold, and when the transfer or conference operations
are completed.
There is no guarantee of order of the RTP started events in relationship to the established and retrieved
events. The RTP started events may occur before or after the established event.
events. The RTP started events may occur before or after the established event.
defines the format of the RTP_STARTED_EVENT message:
Table 5-25
RTP_STARTED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 116.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or
zero if there is no monitor associated with the
event (All Events Service).
caused this message to be sent to the client, or
zero if there is no monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the device
is located.
is located.
UINT
4
ClientPort
The TCP/IP port number of the CTI Client
connection.
connection.
UINT
4
Direction
The direction of the event. One of the following
values:
values:
0: Input;
1: Output;
2: Bi-directional.
USHORT
2
RTPType
The type of the event. One of the following
values:
values:
0: Audio;
1: Video;
2: Data.
USHORT
2
BitRate
The media bit rate, used for g.723 payload only. UINT
4
EchoCancellation
on/off
USHORT
2
PacketSize
In milliseconds.
UINT
4
PayloadType
The audio codec type.
USHORT
2
ConnectionDevice IDType
Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field.
supplied in the ConnectionDeviceID floating
field.
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the
peripheral or Unified CCE.
peripheral or Unified CCE.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size