Cisco Cisco Content Security Management Appliance M160 Guia Do Utilizador
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AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 6 Tracking Email Messages
Troubleshooting Message Tracking
SBRS Score: (SenderBase Reputation Score). The range is from 10 (likely a trustworthy sender) to
-10 (apparent spammer). A score of “None” indicates that there was no information about this host
at the time the message was processed.
-10 (apparent spammer). A score of “None” indicates that there was no information about this host
at the time the message was processed.
Processing Details
This section displays various logged status events during the processing of the message.
Entries include information about mail policy processing, such as anti-spam and anti-virus scanning,
and other events such as message splitting.
and other events such as message splitting.
If the message was delivered, the details of the delivery appear here. For example, a message may
have been delivered and a copy kept in quarantine.
have been delivered and a copy kept in quarantine.
The last recorded event is highlighted in the processing details.
DLP Matched Content Tab
This section displays content that violates Data Loss Prevention (DLP) policies.
Because this content typically includes sensitive information, such as corporate confidential
information or personal information including credit card numbers and health records, you may
want to disable access to this content for users who have access, but not Administrator-level access,
to the Security Management appliance. See
information or personal information including credit card numbers and health records, you may
want to disable access to this content for users who have access, but not Administrator-level access,
to the Security Management appliance. See
.
Troubleshooting Message Tracking
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Expected Messages Are Missing from Search Results
Problem
Search results did not include messages that should have met the criteria.
Solution
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Results for many searches, especially Message Event searches, depend on your appliance
configuration. For example, if you search for a URL Category for which you have not filtered, no
results will be found, even if a message contains a URL in that category. Verify that you have
configured the Email Security appliance properly to achieve the behavior that you expected. For
example, check your mail policies, content and message filters, and quarantine settings.
configuration. For example, if you search for a URL Category for which you have not filtered, no
results will be found, even if a message contains a URL in that category. Verify that you have
configured the Email Security appliance properly to achieve the behavior that you expected. For
example, check your mail policies, content and message filters, and quarantine settings.
•
If expected information is missing after you clicked a link in a report, see
.