Cisco Cisco Content Security Management Appliance M160 Guia Do Utilizador
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AsyncOS 8.3.6 for Cisco Content Security Management User Guide
Chapter 5 Using Centralized Web Reporting and Tracking
Troubleshooting Web Reporting and Tracking
Centralized Reporting Is Enabled Properly But Not Working
Problem
You have enabled centralized web reporting as directed, but it is not working.
Solution
If there is no disk space allocated for reporting, centralized web reporting will not work until
disk space is allocated. As long as the quota you are setting the Web Reporting and Tracking to is larger
than the currently used disk space, you will not lose any Web Reporting and Tracking data. See the
than the currently used disk space, you will not lose any Web Reporting and Tracking data. See the
, for more information.
Advanced Malware Protection Verdict Updates Report Results Differ
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and
the AMP Verdict Updates reports for Web and Email show different verdicts for that file.
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded.
Allow up to 30 minutes for this to occur.
Issues Viewing File Analysis Report Details
•
•
File Analysis Report Details Are Not Available
Problem
File Analysis report details are not available.
Solution
. See
.
Error When Viewing File Analysis Report Details
Problem
No cloud server configuration is available
error appears when you attempt to view File
Analysis report details.
Solution
.Go to Management Appliance > Centralized Services > Security Appliances and add at
least one Web Security appliance that has the File Analysis feature enabled.
Expected Data Is Missing from Reporting or Tracking Results
Problem
Expected data is missing from reporting or tracking results.
Solution
Possible causes:
•
Make sure you have selected the desired time range.
•
For tracking results, be sure you are viewing all matching results. See
.
•
Data transfer between Web Security appliances and the Security Management appliance may have
been interrupted, or data may have been purged. See
been interrupted, or data may have been purged. See