Cisco Cisco Email Security Appliance C170 Guia Do Utilizador
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Cisco AsyncOS 8.5.5 for Email Security User Guide
Chapter 15 URL Filtering
Troubleshooting URL Filtering
Troubleshooting URL Filtering
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Viewing Logs
URL filtering information is posted to the Mail Logs. Most information is at Info or Debug level.
Logs do not include information about what happens when a user clicks a redirected link in a message.
"SDS" in logs refers to URL reputation services.
Alert: SDS: Error Fetching Enrollment Certificate
Problem
You receive an info-level alert about an error fetching the enrollment client certificate.
Solution
This certificate is required to connect to Cisco Web Security Services in the cloud in order to
obtain URL reputation and category. Try the following:
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Check for networking issues such as incorrect proxy settings or firewall issues.
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Verify that your URL Filtering feature key is valid and active.
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If the problem persists, contact Cisco TAC.
Alert: SDS: Certificate Is Invalid
Problem
You receive a critical alert about an invalid SDS certificate.
Solution
This certificate is required to connect to Cisco Web Security Services in the cloud in order to
obtain URL reputation and category.
To obtain and manually install a certificate, see
.