Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

Message tracking helps resolve help desk calls by giving a detailed view of message flow. For example, 
if a message was not delivered as expected, you can determine if it was found to contain a virus or placed 
in a spam quarantine — or if it is located somewhere else in the mail stream. 

You can search for a particular email message or a group of messages that match criteria that you specify. 

You cannot use message tracking to read the content of messages. 

Message tracking data is preserved only for messages that are processed after you enable this feature. 

In order to search for and display attachment names in Message Tracking and view attachment 
names in log files, you must configure and enable at least one body scanning process, such as a 
message filter or content filter. 

To support searching by subject, log files must be configured to record subject headers. For more 
information, see 

If you are setting up Centralized Tracking: 
Set up your Security Management appliance to support centralized message tracking for this Email 
Security appliance. See the Cisco Content Security Management Appliance User Guide.