Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

Página de 1197
 
28-37
User Guide for AsyncOS 9.7 for Cisco Email Security Appliances
 
Chapter 28      Using Email Security Monitor
  Troubleshooting Email Reports
For information about generating PDFs in languages other than English, see the 
CSV. Create an ASCII text file that contains the tabular data as comma-separated values. Each CSV 
file may contain up to 100 rows. If a report contains more than one type of table, a separate CSV file 
is created for each table.Specify any report options.
Step 5
Select whether to archive the report (if so, the report will shown on the Archived Reports page).
Step 6
Specify whether to email the report and to which email addresses to send the report.
Step 7
Click Deliver this Report to generate the report and deliver it to recipients or archive it.
Step 8
Commit your changes.
Troubleshooting Email Reports
Link to Message Tracking Gives Unexpected Results 
Problem
Drilling down from a report to view details in message tracking yields unexpected results. 
Solution
This can occur if reporting and message tracking were not simultaneously enabled, functioning 
properly, and storing data locally (as opposed to being stored centrally on a Security Management 
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is 
enabled and functioning on that appliance, independently of whether the other feature (reporting or 
message tracking) is enabled and functioning. Therefore, reports may include data that is not available 
in Message Tracking and vice-versa. 
File Analysis Details in the Cloud Are Incomplete
Problem
Complete file analysis results in the public cloud are not available for files uploaded from other 
Email Security appliances in my organization. 
Solution
Be sure to group all appliances that will share file analysis result data. See 
(Public Cloud File 
Analysis Services Only) Configuring Appliance Groups, page 17-8
. This configuration must be done on 
each appliance in the group.